Terms & Conditions – King Koil India

Welcome to King Koil India. By using our website www.kingkoil.in or visiting our showrooms, you agree to the following Terms & Conditions:

1. About King Koil India

• King Koil is a global mattress brand founded in 1898 (USA), present in 100+ countries.
• In India, the brand is operated by Real Innerspring Technologies Pvt. Ltd. (parent company).
• We serve two sectors:
  • Retail – via authorized showrooms across India.
  • Hospitality – supplying mattresses to hotels, resorts, and institutional partners.
• Our mattress categories:
  • Back Support Mattresses
  • Latex Foam Mattresses
  • Luxury Mattresses
  • Memory Foam Mattresses
  • Orthopedic Mattresses
  • Stay Energized Mattresses
  • Ultra Luxury Mattresses
• Our mission is to provide world-class sleep solutions through innovation and craftsmanship.

2. Acceptance of Terms

• By browsing our Site, making an enquiry, or purchasing from our showrooms, you agree to these Terms & Conditions.
• If you do not agree, please discontinue using the Site.

3. Website Usage

• The Site is for information only (mattress details, care tips, showroom info).
• No online sales: all purchases are showroom-only or via hospitality contracts.
• Misuse (malware, scraping, unauthorized copying) is prohibited.

4. Product Information & Purchases

• Details shown online (features, specifications, prices) are for reference only.
• Actual availability, prices, and offers may differ by showroom or region.
• King Koil India may update designs, specifications, or pricing without prior notice.

5. Warranty & Mattress Care

• All showroom purchases include a manufacturer’s warranty.
• Warranty covers manufacturing defects only, and excludes:
  • Improper handling, bending, or folding
  • Stains, spills, or unhygienic use
  • Natural softening or wear from use
• Follow mattress care guidelines to maintain warranty coverage.

6. Returns, Exchanges & Cancellations

• Returns or exchanges are only accepted for verified manufacturing defects.
• No returns/exchanges allowed for hygiene or comfort reasons.
• Cancellations must be handled directly with the showroom of purchase.

7. Payments

• All transactions are processed offline at showrooms or via hospitality contracts.
• Accepted methods: debit/credit cards, UPI, net banking, finance partners.
• No online transactions are available via this Site.

8. Intellectual Property

• All content (text, images, videos, designs) is property of King Koil India / Real Innerspring Technologies Pvt. Ltd.
• Unauthorized use, reproduction, or redistribution is strictly prohibited.

9. Limitation of Liability

• King Koil India is not liable for indirect or consequential damages.
• Liability is limited to the value of the product purchased at official showrooms.

10. Privacy Policy

• Customer data (name, phone, email) is used only for customer service.
• We do not sell, rent, or share personal information with third parties.

11. Governing Law & Jurisdiction

• These Terms are governed by the laws of India.
• Disputes are subject to the jurisdiction of courts in New Delhi, India.

12. Changes to Terms

• We may revise these Terms & Conditions at any time.
• Updates will be posted on this page with a new effective date.

13. Contact Us

• Company: King Koil India (Real Innerspring Technologies Pvt. Ltd.)
• Website: www.kingkoil.in
• Email: hello@kingkoil.in
• Phone: +91 999 999 9044