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Faq

Frequently Asked Questions

How do I know if I need a new mattress?

The life span of a typical mattress is seven to 12 years. Warning signs of needing a new mattress are: loss of comfort, less support, backaches, coils poking through the mattress, edge collapse, and excessive wear and tear. If you have experienced any of the above, it is probably time for a new mattress.

What should people look for in a new mattress?

Four keys to keep in mind are support, comfort, space and matching sets. The mattress that's right for you will keep your spine in proper alignment – how your spine is when it's in good standing posture – supporting your body and cradling it along its curves. The right mattress will also be comfortable for your body. Keep in mind that your comfort preferences are likely to change as you age. Make sure the mattress provides enough space for easy, free movement. Couples should sleep on a queen or king-size mattress. And keep in mind that a mattress and foundation are designed to work together. Buy them as a set and get the most out of your investment in yourself.

I need a Hotel model mattress?

Mostly Hotels use pocketed spring mattresses now a days. Different Hotel chains have different requirements in mattress specifications. We have a vast range of mattresses to opt for with different comfort and support levels. If you are not too sure of your requirements You are advised to visit the nearest King Koil store and feel the mattress before making your purchase.

Are your models different from what King Koil gives in other countries?

King Koil is available in more then 100 countries across the globe. In Different countries people have diverse ‘comfort and Support’/acquired requirements which is based on best available raw materials, climatic conditions, body structures and nowdays global trendsare also watched. All the above results in making the best models for that region based on extensive R & D that King Koil does globally.

Can I fold the mattress?

A Mattress is a very important piece of furniture wherein you spend your 1/3rd of your life.It should be handled carefully. There are various layers in a Mattress which gives you Comfort and support. These layers are glued together and also have innerspring units. Folding the mattress may result in deterioration or displacement of the various layers and therefore it is not recommended that you fold your mattress.

Does Kids, young adults and old people have different requirement in their mattress?

It all depends from people to people, physique to physique, comfort preferences etc. You are advised to visit ‘Mattress Finder’ tab on our Website which suggests you the best option available for you and for your near and dear ones.

Do you have any Exchange scheme on your mattresses?

As most of the material in a mattress is non-cyclable at the manufacturing setup for mattress and a used piece is contaminated with bio waste. Exchange offers are marketing initiatives to boost the sales. You may check offers available with your nearest retailer.

For a back ache which mattress is advisable?

Different people and different body types have different requirements and therefore various kind of comfort levels are available with us. You should physically check lying on a mattress before your purchase. For medical conditions you should consult your doctor for best advice.

Are the expensive mattresses best suited for our bodies?

No doubt extra care, best available materials, technologies, R & D and science are used in their maximum capacities for the most expensive ranges which also delivers best of Comfort, health, support and better sleep to your body, but our basic ranges also undergoes severe quality checks and good enough to deliver what they are built for.

Can I buy Online?

In today’s digitalization benefits, lack of time and ease of Online sales cannot be ruled out. King Koil is available at various Online portals. If you haven’t used the particular model or has not heard about it from your friend or relative, you are advised to go through its complete description before you buys it.

I am completely/medically fit. Can I buy any model?

You are advised to go through ‘Mattress Finder’ Tab on our website.

How often should I rotate my mattress?

If you have a Flip able Mattress in the First 3 months of your purchase – Turn mattress every two weeks. Thereafter Turn the mattress after every 3 months.

Why and how should I rotate my mattress?

Mattresses need to be rotated to achieve their maximum usable life. You can extend your mattress comfort and the durability of your new sleep set by setting a regular schedule for care and maintenance. Today's mattresses employ thick layers of upholstery materials to provide comfort and the feeling of plushness. Over time (even a short time), these layers will compress to form to your body. This is quite natural, and a mattress should be rotated regularly to ensure proper, even wear. For the first 90 days, your King Koil sleep set should be rotated every two weeks. After the initial 90 days, you will only need to rotate your mattress once a month. First 3 Months – Turn mattress every two weeks. After 3 Months – Turn your mattress

What are the different mattress sizes? What size is right for me?

.Indian Twin: Children's room 36" x 75" .Indian Queen: Its A popular size; master bedroom / guest room 60" x 78" .Indian King: For couples who want to have more room (master bedroom) 72" x 78"

What thickness is best?

Select a that is thick enough to provide plenty of comfort and is suitable for your bed. 6” to 8” inches is considered perfect for average-sized people, although other heights are also available according to market demands.

Is firmer always better?

There is a general belief firmer is better however that isn't always the case. Supportive is the best feature of any mattress. Too firm can make the lower back ache and create lower back pain. If the mattress is firm without support, it will not alleviate tossing and turning or shoulder and upper back pain. Different people have different requirements and therefore various kind of comfort levels are available with us. Visit our website and check Mattress Finder tab to find the best suitable option for you and also along with your partner.

Why are their multiple layers of foam in memory foam and latex foam mattress?

There are anywhere from one to four layers of foam in memory foam and latex foam beds. This is a large reason why you don't flip a foam mattress versus some innerspring mattresses. These layers are very important for support and comfort. There will typically be a base layer of foam that is high density so it will not breakdown and sag with the secondary foam layers on top of it. The other layers are variations of support and comfort foam. Support foam will support your shoulders and hips if you are a side sleeper and prevent stiffness and tossing and turning from pains in the hip or "dead arm." The comfort layers will break down a little because they are the lowest is density. However, it also provides a cushy feel and makes the mattress more comfortable than if you were just laying on the support foam.

How long will a mattress last?

It really depends on the materials the mattress is made of. Our Mattresses are build to last for 7 to 12 years and beyond. Though you are advised to sanitise or replace your mattress maximum within 7 years. Warranties typically will cover any foam breakdown for the first 1 years and the rest period will be prorated costs for any breakdown. Just remember, you get what you pay for!. But your health and comfort should be on priority when buying a Mattress and not its life or cost.

What is the difference between a foundation and a box spring?

A box spring is typically made of springs with a wooden frame then covered in a cloth material. When you purchase a traditional innerspring mattress, it would lay on top of the box spring. A foundation however is typically made with a nail-free design, heavy duty boards to provide more support for a heavier memory foam or latex foam mattress. A good bed foundation can be just as important to a good, healthy night sleep as the mattress that it supports. The foundation will make sure that your mattress is on a completely flat surface elevated to a proper level. This will make it easier to get into and out of bed and allow you to lie in a position that will not injure your back. If your bed foundation is adjustable then it will also allow you to sit up in a great position to watch television or read. The bed foundation will also help extend the life of your mattress. If a mattress is placed directly onto the floor or onto wooden slats they will not take any of the pressure off of the mattress and it will wear out rapidly. A foundation, however, absorbs some of the pressure and shock of your body weight and will keep the mattress in great condition for longer. Foundations have been shown to add years of life onto a mattress before a new one is needed.

Does the mattress affect how a person sleeps?

The mattress has the potential either to encourage sleep or rob you of sleep. Whether your mattress is a sleep friend or a sleep foe can determine how refreshed you feel in the morning. If you're tossing and turning more at night or if you're waking up feeling stiff or sore after a night's sleep, it could be a sign that your current mattress is no longer the best for you. Your body appreciates a comfortable, supportive mattress and will let you know if it's not up to the task.

My Mattress as taken slight body shape, but I am comfortable with it. Shall I replace or make a complaint of my mattress?

Many of today’s top quality mattresses use extra plush foams and fibers to create comfort layers designed to cradle your body and relieve pressure. These body impressions are normal. They indicate that the comfort layers are confirming to your body, as they are supposed to do, and shouldn’t be considered a sign that something is wrong with your new mattress.

How to maintain your mattress?

Go through Do’s and Don’t mentioned on our warranty terms.

Is your mattress material good for allergic people?

Maintain Good hygiene of your soft linen used on top of the bed. It is also advisable to use King Koil Mattress protector for the same.

Is international warranty on King Koil products available in India?

As different companies have different specifications and Licensees therefore International warranties are not applicable, but you may contact our customer care desk for your concern and our best of support will be extended.